CN2’s Assist Platform enables enterprises to offer Augmented Reality Enhanced Remote Assistance to Field Service Personnel and Customers on demand. Our two- way communication between the Remote Expert and Mobile User includes audio and live video feed, allowing each side to place Arrows, Dynamic Tags, Labels and Diagramming into the 3D workspace. These assets remain “fixed” in context, despite the location of the mobile device camera, and our analytics capture the interactions, snapshots and efficiencies of both sides.
The flexible CN2 Assist Platform works on iOS, Android and Windows phones, tablets and glasses and includes a Remote Expert Dashboard, Downloadable Mobile App and is Shoretel enabled. CN2’s event-based Analytics makes it easy to measure KPI’s and the platform allows for Geo-fencing, Transparent Updates and is offered in both Turnkey or Self-Service Options.